Help
In this section
Section titled “In this section”- Getting help — tickets in the billing portal, email, the Discord
#helpforum, response expectations, and the weekly maintenance window. - Requesting a game — how to ask for a title, what information helps, and how we decide what comes next.
The fastest route
Section titled “The fastest route”| Situation | Go to |
|---|---|
| The server will not start, or a player cannot connect | Ticket in the billing portal, with the console output |
| Invoice, plan change, cancellation, refund | Billing portal, then a ticket if the portal refuses |
| “Is this normal?” / config questions | #help on Discord |
| Is a node down right now? | #status on Discord |
| A game you want is not sold here | #suggestions on Discord, or email with subject “Game request” |
Email is support@hostboi.com. It works for everything, but a ticket attaches your account and server
automatically, and email replies do not attach themselves to an open ticket — see
Getting help for the details.