Renewals, cancellation and refunds
Everything money-related happens at billing.hostboi.com. The panel runs your server; it does not hold your invoices or your payment method.
Payment method
Section titled “Payment method”PayPal is the only payment method. You can pay from a PayPal balance, a linked bank account or a card through PayPal. We do not take card numbers directly, and there is no second gateway to fall back on.
Renewals
Section titled “Renewals”- Services are prepaid for the term you chose: monthly, 3, 6 or 12 months.
- They renew automatically for the same term.
- A renewal invoice is issued 5 days before the due date, and appears under Billing → Invoices.
- If it is unpaid 7 days after the due date, the service is suspended. Suspended services are retained for 14 days and then deleted.
Being suspended is not the same as being cancelled: paying the invoice restores the service, with its files, as long as it has not been deleted. If you know a renewal is coming and the card on the PayPal account has changed, update it before the due date rather than after.
Cancelling
Section titled “Cancelling”You can cancel yourself, from the service page:
- Services → your server → Cancel.
- Choose Cancel and confirm.
Two things about how cancellation works here:
- It takes effect at the end of the term you have already paid for. The server keeps running until then — we do not delete a server while it is paid up.
- You can undo it. Until the term ends, reopening the service page lets you reverse the cancellation.
Cancellation stops future renewals. It does not refund the current term; that is what the refund policy is for.
Refunds
Section titled “Refunds”The short version:
| Situation | Refund |
|---|---|
| First order, reported within 72 hours of payment and activation, and the service does not work as advertised and we cannot fix it | Full refund of that first invoice |
| Renewal invoice for a term already used | No |
| Time already served on a cancelled service | No |
| Service suspended or terminated for breaking the Acceptable Use Policy | No |
| Third-party items or licenses bought on your behalf | No |
“Does not work as advertised” means the server will not run, is materially smaller or slower than the plan you bought, or cannot be provisioned. It does not mean a change of mind about the game — for that, use the game switcher, which costs nothing.
Refunds go back to the original payment method where PayPal allows it, normally within 5–10 business days of approval. PayPal does not return its own transaction fees, so the amount you receive can be slightly less than the amount charged.
To ask for a refund, open a ticket with the invoice number and what went wrong. Every request gets an answer, including the ones we decline, with the reason.
Add-ons
Section titled “Add-ons”Two optional extras sit on top of a plan:
- Hostboi Boost — raises several plan limits at once: +5 backup slots, +3 extra ports, +30 GB disk, +10 scheduled tasks. Billed with the service and renewed with it.
- Dedicated IPv4 — a dedicated IP address for your server. It is set up by hand after the order, normally within 24 hours, and you will get a ticket when it is in place.
Removing an add-on returns those limits to the plan’s defaults when it is cancelled.
Price changes
Section titled “Price changes”A price change never applies to a term you have already paid for. It applies from your next renewal, with at least 30 days’ notice.