Ordering
From checkout to first join
Four steps, no sales call, nothing to install on your machine. Most servers are running before you've finished reading this page.
What happens, in order
Pick a game and a size
Use the plan finder or open your game's page. It shows the arithmetic behind the recommendation, so you can disagree with it and choose another size.
Check out
Checkout runs on our billing portal. Pick your term — monthly, 3, 6 or 12 months — and pay. No setup fee is added at the end.
It provisions itself
The server is created automatically on our panel once payment clears. You get a panel account and the server appears in it, usually within a couple of minutes.
Connect and play
Your address and port are on the server's page in the panel. Copy them into the game's multiplayer screen. That's the whole ceremony.
What you get straight away
- Panel access with console, file manager, scheduled tasks and backups
- Your game preinstalled and ready to start
- The RAM and disk of the plan you bought — not a shared slice
- Scheduled automatic backups you can restore yourself
What we need from you
- An email address that reaches you — it's where your account and server details go
- A game choice. If you change your mind, switch it from the panel
- Nothing else. No SSH key, no Linux knowledge, no DNS to configure
If provisioning is slow
- Usually it is minutes. Occasionally a node is busy and it takes longer
- If it has not appeared within 15 minutes, open a ticket — we can see exactly where it stopped
Changing things later
Change size from the billing portal and your world, files, settings and add-ons come with you. Upgrades bill the prorated difference and apply once paid; downgrades apply straight away, and never below what your game needs. Changing the game happens in the panel instead — the plan and the invoice stay the same, which is the point of selling one system rather than a dozen separate products.
To cancel, open the service in the billing portal and choose Cancel. It takes effect at the end of the term you have already paid for; we do not delete a server while it is paid up. Changed your mind? Undo the cancellation from the same page any time before the term ends.
When something goes wrong
Open a ticket from the billing portal — it is tied to your account, so we can look up your server straight away. Email works too, but a ticket is faster to act on.
Tickets are answered during the day, US Mountain Time, and overnight tickets are picked up in the morning. Node-level failures raise an alert directly, and those are dealt with first.